Support & AMC
Keep your ERP running, updated and hosted, with a team to call.
Our support and annual maintenance contracts cover helpdesk, product updates and cloud hosting for MadOn ERP.
What's included
Helpdesk
A team to answer questions and fix issues for your users.
Updates
Product updates applied to your system.
Hosting
Cloud hosting with a separate database for your company.
Help Center
An in-app Help Center for your users.
How we work
- Discover
- Design
- Build
- Deploy
- Support
- We review your modules, users and hosting needs.
- We agree on the support scope and how your team reaches us.
- We set up hosting and the support channel for your company.
- Your contract starts and your users can raise requests.
- We handle requests and apply updates for the length of the contract.
- DiscoverWe review your modules, users and hosting needs.
- DesignWe agree on the support scope and how your team reaches us.
- BuildWe set up hosting and the support channel for your company.
- DeployYour contract starts and your users can raise requests.
- SupportWe handle requests and apply updates for the length of the contract.
Questions
Where is our data hosted?
MadOn ERP runs in the cloud and each client gets its own database.
What does an AMC cost?
It depends on your modules, users and hosting. Contact us for a proposal.
Related case studies
[Case studies are coming soon.]
See MadOn ERP on your own processes.
Tell us what you run today. We will show you the modules that fit, in English or Arabic.